What to Expect at a Veterinary Appointment
Knowing what you can expect from your first appointment with us will help to make the process more pleasant for both you and your pet.
Get Settled
We ask that clients bringing their pets in for the first time arrive at least 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our team will review your pet's health history and speak with you about any concerns you have. You can also take this opportunity to ask any questions you may have.
Examination, Diagnosis & Treatment
Once your pet has been assessed by our vets, we will provide you with a diagnosis of any detected health issues as well as your treatment options. Our vets will work with you in order to customize a treatment plan for you.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pets at our animal hospital in Villa Rica with dedication and exceptional client service.
We are passionate about providing a wide range of veterinary services to ensure we meet the needs of our patients, from preventive care and education to boarding and emergency services.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always speak with you about our written estimate before you leave our facility. We will require a deposit based on our estimate before providing any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We are able to provide preventive, emergency and boarding services to dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Villa Rica Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Villa Rica companion animals. Get in touch today to book your pet's first appointment.